Frequently Asked Questions
Reg. Order
What is the order process?
1. Add to the cart
2. Payment completed
3. You will receive an email with the order number within 2 working days
4. You will receive an email with the tracking information
(This email will confirm your order is on its way out our doors to arrive at yours)
5. You can track your order before the order arrives
Can I cancel an order?
Unfortunately, once an order is placed, we're unable to cancel, edit or make changes.
However, please still feel free to contact us if you would like to leave us a message.
Can I edit the address on my order?
Unfortunately, once an order is placed, we're unable to cancel, edit or make changes.
However, please still feel free to contact us if you would like to leave us a message.
Can I exchange an item?
Unfortunately, we do not currently offer an exchange service.
However, please feel free to contact our customer support and check what else we could do for you.
Can I return an item?
You can return unworn products with a bag and tag attached. However, please note that our warehouse is currently located in China, and we do not generate return labels for international shipments, customers will be responsible for return shipment & cost. See our return policy for additional details.
Reg. Discount
How do I get free shipping?
For a limited time, enjoy free shipping on all orders over $60. See our shipping policy for additional details.
How to apply discount code?
You can apply the discount code when you check out. If the discount doesn't apply as you think it should, please do not hesitate to contact us.